Privacy Policy

Focalworks Audio takes your privacy very seriously when you trust us with your personal information. Here we seek to inform you what data we collect and how it is used. If you do not agree with any terms in our privacy policy, please refrain from using the Klangfeldt website, services or products.
Do take your time in reading this Privacy Policy before you decide to share your personal information with us.

Personal Information and use of data

Personal information is collected that you have provided us in order to manage your purchase. Your name, billing address, contact information, and security information for authentication and account access. We may also use the information provided by you through Klangfeldt.com, social media profile information, or Google Analytics to enhance the user experience and improve the quality of our services and products.
Your data is processed to enable account creation, login and to fulfill your order. If you choose to login using your social media account(s), you will allow us to collect your data from these third parties. We may send you product, service or change of terms, conditions or policy information.
Your information will be kept as long as you have an account with us unless there is a longer retention period required or permitted by law (i.e. tax, accounting, and other legal requirements).

Shared data

Payment data is handled by our payment processor Paypal. You may review their privacy policies before submitting an order at Klangfeldt.com. Focalworks Audio has no access to any payment data such as credit card information. Invoice and billing data will be accessible by you in your account details. All downloadable data and links are managed by Continuata Ltd. which we will share transaction data with. This is necessary to complete your product purchase. You may read their Privacy policy here. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, fraud or litigation evidence. In case of a business sale/acquisition or merger, we may transfer your information to another company.

Policy updates

This Privacy Policy will be updated when necessary to stay compliant with Dutch Commercial Law. Users must consult the Klangfeldt.com website to stay informed about any changes. There is no mailing list available to update users about changes and updates in both policy or product.

Contact

If you have questions or comments about this policy please contact our Data Protection Officer at info@klangfeldt.com. Efforts will be made to answer your relevant questions in a timely fashion.